Sevenstep Recognized in the 2024 MSP Baker’s Dozen Customer Satisfaction Ratings

BOSTON – May 22, 2024 – Sevenstep, a global talent solutions leader, has been recognized as a top provider on the 2024 HRO Today Baker’s Dozen Customer Satisfaction Ratings for Managed Service Provider (MSP) solutions. The ratings are based on a global survey open to more than 40 MSP providers and their clients. Sevenstep ranked tenth overall in all three subcategories assessed in the survey, including breadth of services, quality of service and size of deal.

This recognition marks Sevenstep’s debut in the MSP Baker’s Dozen, but the company’s contingent workforce solutions have proven critical to its clients’ growth, adaptation and success in challenging markets for over a decade. The Sevenstep MSP team has consistently supported a loyal base of customers and is noted for its innovation, flexibility, technology expertise and supplier management experience.

The company’s technology, developed by its dedicated innovation team, plays a vital role in the success of its solutions. Sevenstep’s proprietary technology integration and predictive analytics platform, Sevayo® Insights, integrates all talent data sources for complete visibility and predictive intelligence to inform contingent workforce decisions. Market data for optimizing bill rates, internal and external worker data, supplier and VMS information, recruiting systems and DEI data are all part of the Sevayo Insights integration ecosystem. The result is an MSP solution that provides analysis and decision support based on all facets of the contingent and permanent hire workforce.

Sevenstep’s MSP success also draws on its consulting, total talent solutions and direct sourcing capabilities. Clients engage its Talent Unbounded® consulting service for strategic support, problem-solving, technology adoption, supplier management, SOW and other spend analysis and training.

Through direct sourcing, Sevenstep extends the reach of its MSP programs by applying the recruiter experience, technology and innovation of one of the leading RPO organizations in the industry. A key asset in today’s MSP solutions, direct sourcing services leverage the employer’s brand and provide access to curated talent pools. Many MSPs offer direct sourcing, but few bring Sevenstep’s strength to drive successful recruiting across all talent types.

“Sevenstep’s recognition in the MSP Baker’s Dozen reflects our commitment to driving successful outcomes and giving our clients the means to be ready for everything in a highly volatile business environment,” said Sevenstep President Amy Bush. “Our clients expect an MSP team with a deep level of experience, a continuous focus on innovation and hands-on program management. Our ability to deliver on those expectations has been a key to our growth and impact today and essential to the success of our clients in the future. ”

“Our Baker’s Dozen Customer Satisfaction Ratings underscore the value MSP providers deliver to clients as they navigate a complex market for talent,” said Elliot Clark, CEO of HRO Today. “Our surveys indicate that Sevenstep delivers leading technology and a high level of service to its clients through all of its services, and we are pleased that Sevenstep’s MSP solutions join its RPO and Total Workforce offerings as leaders on the Baker’s Dozen rankings.”

This latest ranking further defines Sevenstep’s reputation for successfully delivering talent solutions to its clients. In 2023, Sevenstep was recognized as a Baker’s Dozen Total Workforce Solutions Leader, a breadth of service leader on HRO Today’s 2023 EMEA RPO Baker’s Dozen list, and #4 on the 2023 global Enterprise RPO Baker’s Dozen.

About Sevenstep
Sevenstep is a global provider of strategic workforce solutions that enable business leaders to achieve ambitious goals and resolve complex workforce challenges. The company’s recruitment process outsourcing (RPO), managed service provider (MSP) and total talent solutions are recognized for driving innovation and delivering impact to top companies around the world. Sevenstep is recognized as a perennial top RPO provider in the HRO Today Baker’s Dozen Annual Customer Value Survey and an RPO and MSP major contender by Everest Group. 

Press Contact:
Julie McClure, Executive Director of Marketing Strategy